CRICOS CODE: 062933G

This accredited training program is conducted over approximately 52 weeks through an institutional pathway.

As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.

This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.

Course Structure

This certificate requires the successful completion of eight electives listed below.

Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package. The course modules include:

Unit Title	Unit Code	Type
BSBWOR502A	Ensure team effectiveness	Elective
BSBOHS407A	Monitor a safe workplace	Elective
BSBMGT515A	Manage operational plan	Elective
BSBCUS501A	Manage quality customer service	Elective
BSBHRM402A	Recruit, Select and Induct Staff	Elective
BSBMGT516A	Facilitate continuous improvement	Elective
BSBWOR501A	Manage personal work priorities and professional development	Elective
BSBPMG510A	Manage projects	Elective

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