Certificate IV in Frontline Management

CRICOS CODE: 062932J

This accredited training program is conducted over approximately 52 weeks through an institutional pathway.

As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.

This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.

    Course Structure

    This certificate requires the successful completion of ten units. Each unit consists of an off-the-job training workshop and activities to apply the knowledge and skills in the workplace. The course modules include:

    Unit Codes Unit Titles Type
    BSBMGT401A Show leadership in the workplace Core
    BSBMGT402A Implement operational plan Core
    BSBOHS407A Monitor a safe workplace Core
    BSBWOR402A Promote team effectiveness Core
    BSBCUS403A Implement customer service standards Elective
    BSBINN301A Promote innovation in a team environment Elective
    BSBCMM401A Make a presentation Elective
    BSBMGT403A Implement continuous improvement Elective
    BSBPMG510A Manage projects Elective
    BSBWOR404B Develop work priorities Elective

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