Certificate IV in Frontline Management
CRICOS CODE: 062932J
This accredited training program is conducted over approximately 26 weeks through an institutional pathway.
As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.
This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.
Course Structure
This certificate requires the successful completion of ten units. Each unit consists of an off-the-job training workshop and activities to apply the knowledge and skills in the workplace. The course modules include:
| Unit Codes | Unit Titles | Type |
| BSBMGT401A | Show leadership in the workplace | Core |
| BSBMGT402A | Implement operational plan | Core |
| BSBOHS407A | Monitor a safe workplace | Core |
| BSBWOR402A | Promote team effectiveness | Core |
| BSBCUS403A | Implement customer service standards | Elective |
| BSBINN301A | Promote innovation in a team environment | Elective |
| BSBCMM401A | Make a presentation | Elective |
| BSBMGT403A | Implement continuous improvement | Elective |
| BSBPMG510A | Manage projects | Elective |
| BSBWOR404B | Develop work priorities | Elective |








