This accredited training program is conducted over approximately 52 weeks through an institutional pathway.

As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.

This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.

Course Structure

This certificate requires the successful completion of eight electives listed below.

Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package. The course modules include:

Unit Title	Unit Code	Type
BSBMGT502B	Manage people performance	Elective
BSBMGT515A	Manage operational plan	Elective
BSBMGT516C	Facilitate continuous improvement	Elective
BSBPMG510A	Manage projects	Elective
BSBHRM402A	Recruit, select and induct staff	Elective
BSBCUS501B	Manage quality customer service	Elective
BSBOHS509A	Ensure a safe workplace	Elective
BSBWOR502B	Ensure team effectiveness	Elective

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