This accredited training program is conducted over approximately 52 weeks through an institutional pathway.

As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.

This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.

Benefits for Employers

• You choose the training provider and have the ability to customise aspects of the training to suit your needs, including how, where and when the training is delivered.
• Improvement of your staff’s leadership skills, knowledge and confidence, which in turn increases motivation, productivity, employee retention and your organisations competitiveness. Development of your managers so that they can help your organisation to grow.
• You may be entitled to receive Commonwealth Government initiatives. (Please contact your nearest Apprenticeship Services for further information.)
• You may be entitled to Payroll Tax Exemptions on any employee undertaking the training.

Benefits for Employees

• Your employees will receive a nationally recognised qualification.
• Formal recognition of industry experience.
• Improved leadership/management skills and knowledge.
• Opportunity to undertake this traineeship on a full-time or part-time basis.

Course Structure

This certificate requires the successful completion of ten units. Each unit consists of an off-the-job training workshop and activities to apply the knowledge and skills in the workplace. The course modules include:

Unit Codes	Unit Titles	Type
BSBMGT401A	Show leadership in the workplace	Core
BSBMGT402A	Implement operational plan	Core
BSBOHS407A	Monitor a safe workplace	Core
BSBWOR402A	Promote team effectiveness	Core
BSBCUS403A	Implement customer service standards	Elective
BSBINN301A	Promote innovation in a team environment	Elective
BSBCMM401A	Make a presentation	Elective
BSBMGT403A	Implement continuous improvement	Elective
BSBPMG510A	Manage projects	Elective
BSBWOR404B	Develop work priorities	Elective

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