As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.

This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.

Benefits for Employers

• You choose the training provider and have the ability to customise aspects of the training to suit your needs, including how, where and when the training is delivered.
• Improvement of your staff’s leadership skills, knowledge and confidence, which in turn increases motivation, productivity, employee retention and your organisations competitiveness. Development of your managers so that they can help your organisation to grow.
• You may be entitled to receive Commonwealth Government initiatives. (Please contact your nearest Apprenticeship Services for further information.)
• You may be entitled to Payroll Tax Exemptions on any employee undertaking the training.

Benefits for Employees

• Your employees will receive a nationally recognised qualification.
• Formal recognition of industry experience.
• Improved leadership/management skills and knowledge.
• Opportunity to undertake this traineeship on a full-time or part-time basis.

Course Structure

This certificate requires the successful completion of eight units. Each unit consists of an off-the-job training workshop and activities to apply the knowledge and skills in the workplace. The course modules include:

	Unit Code
Make a presentation	BSBCMM401A
Implement customer service standards	BSBCUS403A
Promote innovation in a team environment	BSBINN301A
Show leadership in the workplace	BSBMGT401A
Implement operational plan	BSBMGT402A
Implement continuous improvement	BSBMGT403A
Monitor a safe workplace	BSBOHS407A
Manage projects	BSBPMG510A
Promote team effectiveness	BBSWOR402A
Develop work priorities	BSBWOR404A

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