As the first level of management, frontline managers encompass supervisors, coordinators and team leaders and have often gained their position because of their excellent technical and operation skills.

This training complements existing technical skills by focusing on management and leadership development in a practical program relating directly to the workplace.

Benefits for Employers

• You choose the training provider and have the ability to customise aspects of the training to suit your needs, including how, where and when the training is delivered.
• Improvement of your staff’s leadership skills, knowledge and confidence, which in turn increases motivation, productivity, employee retention and your organisations competitiveness. Development of your managers so that they can help your organisation to grow.
• You may be entitled to receive Commonwealth Government initiatives. (Please contact your nearest Apprenticeship Services for further information.)
• You may be entitled to Payroll Tax Exemptions on any employee undertaking the training.

Benefits for Employees

• Your employees will receive a nationally recognised qualification.
• Formal recognition of industry experience.
• Improved leadership/management skills and knowledge.
• Opportunity to undertake this traineeship on a full-time or part-time basis.

Course Structure

This certificate requires the successful completion of twelve units (one core unit and eleven electives). Each unit consists of an off-the-job training workshop and activities to apply the knowledge and skills in the workplace. The course modules include:

BSBOHS301B	Apply Knowledge of OHS legislation in the workplace	Core
BSBCUS301A	Deliver and monitor a service to customers	Elective
BSBDIV301A	Work effectively with diversity	Elective
BSBINM301A	Organise workplace information	Elective
BSBINN301A	Promote innovation in a team environment	Elective
BSBITU304A	Produce Spreadsheets	Elective
BSBITU306A	Design and produce business documents	Elective
BSBPRO301A	Recommend products and services	Elective
BSBWOR301A	Organise personal work priorities and development	Elective
BSBFLM311C	Support a workplace learning environment	Elective
BSBWOR402A	Promote team effectiveness	Elective
BSBRES401A	Analyse and present research information	Elective

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